The right to withdraw from the contract

If the Buyer is a Consumer or an Individual Entrepreneur, then pursuant to the Act of May 30, 2014 on Consumer Rights, he has the right to withdraw from the Sales Agreement in accordance with the provisions below. Otherwise, the following provisions shall not apply.
The Buyer may withdraw from the Sales Agreement without giving reasons within 30 days from the date of receipt of the Product, and in the case of a Sales Agreement that covers many Products that are delivered in parts as part of one order, this period is counted from the date of receipt of the last Product covered by the order. To meet this deadline, it is sufficient to submit a declaration of withdrawal before its expiry. For this purpose, the Customer may use the return form prepared by the Seller (including a declaration of withdrawal from the Sales Agreement), which is attached to each order, by sending the completed form to the address indicated in section 3 below. The customer may also use the withdrawal form constituting Annex No. 2 to the Act of May 30, 2014 on consumer rights. The customer does not have to use a ready-made withdrawal form.
The returned Product should be sent by the Customer to the following address: Animals@shop Sp. z o. o. ul. Sosnowa 15, 83-331 Przyjaźń.
If the right of withdrawal is effectively exercised, the Sales Agreement is deemed not to have been concluded. The Customer is liable for any reduction in the value of the purchased Product resulting from using the Product in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The Product should be returned immediately together with the submission of the declaration of withdrawal or separately - but no later than within 14 days from the date of submission by the Buyer to the Seller of the declaration of withdrawal from the Sales Agreement.
The product may also be returned by the Customer via the courier company indicated by the Seller or via Inpost parcel lockers. If the return of the Product is made together with the Customer's submission of a declaration of withdrawal, then the Customer should attach a declaration of withdrawal to the courier parcel or a parcel intended for an Inpost parcel locker (the Customer may use the form referred to in section 2 above).
The cost of returning the Product in the manner specified in section 7 above - i.e. via the courier company indicated by the Seller or via the Inpost parcel locker - is borne by the Seller. If the Product is returned in a different way, the direct costs of return are borne by the Customer.
The refund of the Product price paid by the Buyer together with the costs of its shipment to the Buyer will be made by the Seller immediately, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement. The refund will be made using the same form of payment as used by the Customer, unless the Customer agrees to a different method of return, which will not involve any costs on his part. The Seller may withhold the refund of payments received from the Buyer until it receives the Product back or until the Buyer provides proof of its return, depending on which event occurs first. If the Buyer has chosen a method of delivering the Product other than the cheapest standard method of delivering the Product offered by the Seller, the Seller is not obliged to reimburse the Buyer for any additional costs incurred.
If the Buyer paid for the Product by bank transfer, the refund will be made to the bank account from which the payment was made, unless the Buyer indicates a different bank account number in the declaration of withdrawal from the Sales Agreement.
If the Buyer paid for the Product upon receipt of the shipment in cash (cash on delivery), then the refund will be made in cash or to the bank account indicated by the Buyer in the declaration of withdrawal from the Sales Agreement.
The Seller does not verify from which bank account or credit card the payment for the Products ordered in the Online Store was made. Such verification is not made before the refund of the Product price and shipping costs to the Buyer.
The Buyer is not entitled to the right of withdrawal in the cases specified in the provisions of the Act of May 30, 2014 on consumer rights, i.e. in particular in the case of the Sales Agreement:
1. in which the subject of the service is a Product that deteriorates quickly or has a short shelf life;
2. in which the subject of the service is a Product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery.